Vietnam Visa Center handles all Visa-On-Arrival requirements for non-Vietnamese citizens wishing a visa for Vietnam offering secure and uniquely 'confidential' visa approval letters. Approved by Lonely Planet, we guarantee our service and have helped thousands of visitors with their visas for Vietnam.We have integrated procedures in place with the immigration agencies and authorities in Vietnam which ensures an efficient, professional and value for money service. We also uniquely have dedicated native English speaking staff to assist you with this process.


General terms and conditions

The following terms and conditions apply to all our services.


Services

We will use our reasonable endeavours to provide the services referred to on our website,www.vietnamvisacenter.org,("Services"), subject to the terms and conditions below.


Payment

All charges payable by you to us for the Services shall be in accordance with the relevant scale of charges and rates published from time to time by us on our website and shall be due and payable immediately upon requesting payment. We will refund your payment in the event we are unable to submit your application to the Vietnamese immigration authorities, unless caused by the exclusion of your country of nationality to visas on arrival- please check our website for details. Please check our FAQ for visa exempt nationalities as we are not liable should you fail to do so, and will not make refunds if you fail to identify you do not need a visa.


Service availability

We shall use reasonable endeavours to provide continuing availability of our services but will not be responsible for any interruption thereto for reasons outside our control and in particular as a result of immigration authority delays. In addition, if you are rejected for a visa on arrival by the immigration authorities in Vietnam, we are not responsible, and you remain liable to us for our service fees.


Visa on arrival letter and confidentiality

If you do not receive your visa on arrival letter from us after completing the form and making payment, you are responsible to notify us so we can ascertain why. You are solely responsible to ensure you bring the visa on arrival letter with you to Vietnam and under no circumstances will we be responsible for any damages or costs of whatsoever nature should you fail to do so. In addition, since we do not prepare the visa on arrival letter, but rather this is prepared by the immigration authorities, you must check it for accuracy and we accept no responsibility for any errors on the visa on arrival letter.

You expressly authorize us to release the information you have provided to us to our agents and the Vietnamese immigration authorities and hold us harmless from use of this information by them or third parties, in particular by its inclusion on a visa on arrival letter which on occasion may also refer to other persons obtaining visas on arrival in Vietnam.


Notices

Except where expressly provided otherwise, any notice to be given by either party to the other may be sent by either email, fax, post or courier to the address of the other party as appearing in this agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by post or courier shall be deemed to be served two days following the date of posting.


Indemnity

You agree to indemnify and keep indemnified and hold us harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.


Important note

In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Australian Trade Practices Act 1974 (Cth) or any other national, State or Territory legislation of Australia or the British Virgin Islands (the Acts) and nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement and the services and you where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to the cost of having the services supplied again as in each case we may elect.


Severability

If any clause of these terms and conditions is held to be invalid or unenforceable in whole or in part, the invalid or unenforceable wording shall be deemed to be omitted


Exclusion and limitation of liability

TO THE FULL EXTENT PERMITTED BY LAW WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES NOT EXPRESSLY SET OUT HEREIN. EXCEPT AS SPECIFICALLY SET FORTH ELSEWHERE IN THIS AGREEMENT, WE MAKE OR GIVE NO EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, WITH RESPECT TO ANY SERVICES PROVIDED UNDER OR INCIDENTAL TO THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR RESELLERS, AGENTS, REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE EXPRESS WARRANTIES HEREBY GIVEN, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE

Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.


Assignment

You expressly agree that we may utilize the services of agents and third party contractors in the provisions of the services and the terms and conditions herein contained apply equally to the benefit of such persons or entities. The benefit of this agreement may be assigned by us, but not our obligations to you - to do that, you agree that we may give notice to you in writing, and your failure to respond will be deemed acceptance


Change to terms on renewal

We may change the terms and conditions of this Agreement at any time.


Special terms of contract


Visa on Arrival details

We specifically exclude any warranty as to the accuracy or quality of information received by any person via our website or email system and in no event will we be liable for any loss or damage to any such data. You warrant to us that you will comply with Vietnamese law in applying for a visa on arrival and abide by Vietnamese law when in Vietnam.

Whilst we shall use reasonable endeavours to ensure the integrity and security of our email system, we do not guarantee that it will be free from unauthorised users or hackers, nor do we accept any responsibility for use or misuse of the information provided to us by subcontractors or agents in the process of assisting you obtain your visa on arrival.

We do not warrant whatsoever that our virus protection services will stop every virus from reaching your computer network. Nor do we warrant the accuracy of the details of the information provided in the visa on arrival letter issued by the immigration authorities and you are required to check it is correct prior to flying to Vietnam, and under no circumstances will we be responsible for any loss or damage of whatsoever nature suffered by you in the event of the inaccuracy of the information on the visa on arrival letter.

You agree to indemnify, keep indemnified and hold us harmless from and against any claim or penalty brought against us or imposed on us by a third party resulting from the provision of our Services to you, and will reimburse us any such monies immediately upon request and authorize us to deduct from your credit card any such monies at our discretion should you fail to do so immediately.


Entire agreement

These terms and conditions constitute the entire agreement between Vietnamvisacenter and you, and supersede all prior agreements, understandings and representations whether oral or written. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. Except as provided above, no variation may be made to the contract unless it is in writing and signed by authorised representatives of you and Vietnamvisacenter.


Governing law

This agreement shall be governed by the laws in force in Vietnam. Both parties hereby submit to the exclusive jurisdiction of the Courts of Vietnam.


Privacy Policy

In order to obtain your visa, you are required to provide us with certain information through the application process (" Information "). We undertake to keep your Information private and confidential and only use the Information for the purposes of obtaining your visa through the visa process referred to on our website, or as otherwise required to divulge to the authorities under applicable law.

We do not collect credit card details.